Your complete satisfaction is our priority. If your jacket doesn’t fit quite right or meet your expectations, we offer a hassle-free 30-day return and exchange policy.
30-Day Money-Back Guarantee:
- You have 30 days from the date of delivery to request a return or a size exchange.
Return Conditions: To be eligible for a return or exchange:
- The jacket must be unused, unworn, and in the exact same condition as received.
- Original tags and protective packaging must remain intact.
- Proof of purchase (Order Number / Email Confirmation) must be provided.
Free Size Exchanges:
- Ordered the wrong size? Don’t worry. Contact our customer support team at support@[yourdomain].com, and we will assist you with getting the correct size shipped right back to you.
How to Request a Return:
- Email our support team with your Order ID and reason for return.
- Our team will review and send you the step-by-step return shipping instructions within 24 hours.
- Once your returned item is received and inspected at our warehouse, your refund will be processed automatically back to your original payment method within 3–5 business days.